Our Privacy Policy

Overview

Steadfast Counselling is committed to protecting your privacy and managing your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy outlines how we collect, use, store, and disclose your personal

information.

What Information We Collect

We collect personal information that is necessary to provide counselling and related services. This may include:

Contact details
Health and background information relevant to your care
Referral and billing information
Information may be collected in person, by phone, via forms, or online.

How We Collect and Use Information

We collect information directly from you wherever possible and will explain why it is being collected.

Your information is used to:

Provide counselling services
Manage appointments and communication
Process payments and rebates
Meet legal and professional obligations

If you choose not to provide relevant information, this may limit our ability to provide services.

Sensitive Information

Health information is considered sensitive and is handled with a high level of confidentiality. It will only be collected and used with your consent, unless otherwise required or authorised by law.

Disclosure of Information

Your personal information will only be disclosed:

For the purpose it was collected, or related purposes you would reasonably expect
With your consent
Where required or authorised by law
This may include disclosure to relevant professionals involved in your care, where appropriate.

Access to Your Information

You may request access to your personal information at any time. In some circumstances, access may be limited in accordance with the Privacy Act.

Data Security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure.

Information is stored securely and retained or destroyed in accordance with legal requirements.

Data Accuracy

We take reasonable steps to ensure your information is accurate, complete, and up to date.

Feedback and Complaints

If you have a privacy concern or complaint, you can contact Steadfast Counselling directly.

We will respond promptly and handle all concerns respectfully and confidentially.

You may also lodge a complaint with:

Post-Service Feedback

You may be invited to complete an optional feedback form after your service. Participation is voluntary.

Policy Updates

This policy may be updated from time to time. The current version will always be available on our website.